FAQ
Have a question? We’ve answered some of the most common questions about joining PolliePedal, fundraising and training for the event below.
About PolliePedal
Do I need to be a hard-core cyclist to join?
No, you don’t. You just need a love of cycling, a passion for helping people and a roadworthy, and recently serviced bike. PolliePedal is not a race, you can travel at your own pace, and the rear car will always be behind the final cyclist. If you are ever needing a rest, or want to skip a leg on any day, you are welcome to pop your bike in the trailer and catch a ride in the back car.
What should I take with me on the ride?
All riders must wear a helmet and have a mobile phone, water bottle and basic tools like spare tube(s) and a repair kit with them on the ride. Diabetes Australia will provide you with daily course maps, emergency contact details, an official Ride jersey.
What kind of bike do I need?
It is advisable to have a road bike. But, if you are comfortable using a hybrid bke for the duration of the event, you are welcome to use one.
Do I need to provide my own safety gear e.g. helmet, lights etc?
You will also need a second pair of shoes and ensure that your cleats are in excellent condition prior to PolliePedal.
Can I use my ebike?
Yes. We have had a couple of people participate using ebikes in the past. It is your responsibility to make sure the bike is charged at all times and in working order. We do not take responsibility of break downs or flat batteries on ebikes.
If you are travelling interstate with an e-bike, please be mindful that airlines won't allow you to transport the batteries.
You may be able to hire e-bikes from local bike stores for the duration of PolliePedal.
If I am travelling from interstate, will you collect and drop off to airport?
Yes, we will. The closest airport for PolliePedal 2027 is Devonport.
You will need to advise the team your flight details prior to arrival. It is advised to arrive on the Thursday mid-late morning to Devonport airport.
Departure flights should be made on the Sunday, after 5:00PM from the Devonport airport. If you need an earlier flight, please discuss with one of the team members.
What time do I have to be at the starting point?
All participants who are staying on the Thursday night, should be there in time for dinner, meet and greet and briefing at approximately 6pm. If you are not staying with us on the Thursday night, but you are riding first thing Friday morning please be at the designated meeting spot no later than 7:30am with your bike and any luggage.
Can I bring my car, will there be someone to drive it?
PolliePedal 2027 will be based at one accommodation venue, so you will be able to leave your car on the premises for the duration of the event.
Do I have to do all 3 days cycling?
No, you can choose to do 3, 2 or 1 day/s or part thereof. Depending on the days you are doing, if only doing part of PolliePedal, you may need to arrange your own transport to and from the points you are participating in.
Please discuss with one of our team members.
Do I need to pay for anything?
On the route there may be coffee stops, or stops at tourist attractions, wineries, venues where you may wish to purchase something, it is a great idea to have a bankcard or cash on you in your day bag.
Fundraising
How will I reach my fundraising target?
Scared of fundraising? Feel uncomfortable asking for donations? This isn’t uncommon. A great first step is to donate to yourself and then ask your family, friends, colleagues and wider network.
There are so many other fundraising activities you can do to reach your goal. The PolliePedal team is here to help you by offering suggestions and providing resources for you to use. In our experience, people love to get behind people they know so all you have to do is ask!
What kind of fundraising activities can I do?
You can do almost anything! As long as it's legal and it's aligned with Diabetes Australia, we'd love to hear about it.
Popular ideas include:
- Trivia or Bingo Nights
- Sponsored walks, runs, or rides
- Workplace fundraising or dress-up days
- Bake sales or BBQs
- Online donation challenges
- Golf days
- Celebrations like birthdays or weddings asking for donations instead of gifts
Need inspiration? Have a chat with our fundraising team about other great ideas!
Will I get support from Diabetes Australia?
Yes! We’ll provide you with digital resources, fundraising tips, and promotional materials. Our team is here to help with any questions or ideas you might have.
Where will my fundraising go?
Your donations will go to ensure people living with or at risk of developing diabetes have access to the support and information that they need. As well as hope for a future where diabetes can do no harm.
Registration & Access
Is my registration fee refundable if I can't make it?
Unfortuantely not. A registration fee does apply to enter PolliePedal 2027 and assists us with running the event. This is non-refundable.
Are registration fees tax deductible?
Unfortuantely not. A registration fee does apply to enter the PolliePedal 2027 event and this is not tax-deductible.
Please note: the entry fee is not a donation to Diabetes Australia.
We advise you to seek independent advice on your tax arrangements.
Do I need permission to fundraise?
Yes, you’ll need to register with us and receive an Authority to Fundraise letter. This ensures your event is officially recognised and complies with fundraising regulations.
Can I create an online fundraising page?
Absolutely! Once registered, you can set up your own personalised online fundraising page to collect donations, share your story, and track your progress.
What happens if I forget my username or password?
No worries! On the login page of your fundraising platform, click on "Forgot Password?" to reset your login details. If you’re still having trouble, contact our support team at polliepedal@diabetesaustralia.com.au and we’ll help you get back in.
General
Who can I contact for more help
You can email our friendly fundraising team at polliepedal@diabetesaustralia.com.au or call us on 1800 177 055. We’re happy to help!
Would like to know more?
Get in touch with the team on 1800 177 055 or at polliepedal@diabetesaustralia.com.au
